Whilst on site consultancy is always available, most clients find our remote support highly effective. At the first sign of a problem, our specialists ‘get inside your system’, under the tightest security, identify and fix the problem…fast. The engineer can see first-hand if it is user error, software or network problems to ensure speedy and cost effective support. Because we are your one-stop shop, you won’t get caught in the crossfire between hardware and software problems.
New and existing software applications can be integrated using MedStar’s extensive knowledge of primary and secondary health providers’ requirements. Best practice is always employed and our methodology ensures that your implementation is a success. This work can be implemented either on site or remotely if required to achieve more cost efficiencies and avoid downtime for the practice. Whichever you choose, project managers will provide regular reporting so you can be assured the work is being completed on time and within budget.