Managed Services

MANAGED SERVICES

At MedStar we don’t provide commodity-managed services. We customise to suit the specific requirements of your practice. You can choose the level of support you require either on an ad hoc basis, (where you call us when you need us), or by signing up for our

‘1 CARE’ MANAGED SERVICES PLAN

Whichever you choose MedStar will keep your practice operating to its maximum capability.

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Our ‘1 Care’ Managed Plan services are designed to help you get the most from your investment in IT.

Each ‘1 Care’ Managed Plan contract is tailored to your practices’ needs but all contracts include:

  • Clearly defined systems, SLA’s and responsibilities
  • Documentation of all systems to be supported
  • One point of contact for your team to use…one number, one email address…simple
  • Best practice professional systems for monitoring and IT Helpdesk
  • Access to all of MedStar resource and knowledge (from support to engineers)
  • A cost effective price (normally giving you a saving on your current IT Opex)
ROBUST AND INNOVATIVE MANAGED SERVICE SOLUTIONS

Depending on your requirements there are a number of managed services you can choose:

PROJECT MANAGEMENT

MedStar specialises in medical practice IT projects and program management. We assess the risks, address the problems and divide the project into clearly defined segments.

DESIGN & CONSULTANCY

Sound design with an informed consultancy creates a strong IT foundation and better operating systems - resulting in increased productivity. Whether you need to improve or automate a process, or overcome other IT problems, MedStar will help you by:

  • Understanding your IT and business goals
  • Designing hardware and software solutions that meet your
  • Advising on the best systems
  • Procurement and installation

RELIABILITY

Regardless of the size of your practice, it is critical that your infrastructure must remain on-line and operating at all times. This is a feature of all the systems we design and install. Each MedStar system is also supported by back-up capabilities. In the event of failure, MedStar rapidly liaises with vendors and manufacturers to organise a return to service as quickly as possible. Where hardware is out of warranty, MedStar has a wide range of replacements available for immediate configuration and deployment.

SUPPORT

SUPPORT With a business that involves the health of people, professional and highly responsive IT support is critical. MedStar guarantee you and your practice top- quality IT support.

PROACTIVE MONITORING & INCIDENT MANAGEMENT

We like to believe we are the ambulance on top of the cliff – foreseeing issues before they arise. Problems are detected, automatically logged and frequently handled before they develop into something more serious and our clients are probably unaware of anything wrong. If a critical event occurs, an incident report is created based on what happened and how the matter was resolved. MedStar supplies you a monthly report detailing all issues whether minor or more serious.

REMOTE & ONSITE RESOLUTION

MedStar uses a wide range of the latest proven equipment to provide you with the best possible onsite or remote resolutions of IT concerns.

SERVICE DESK

We provide a managed Service Desk with experienced engineers trained to deal with your IT issues. You can login to the desk remotely at any time to raise new cases or review the status of current or previous issues.

OPTIMISING IT INFRASTRUCTURE IS AN ONGOING FOCUS

As your system evolves or is reorganized with additions, parts retired or replaced, MedStar help you manage to keep your system operating at optimum capability.

SOFTWARE LICENSING AUDITS

MedStar’s aim is not to act as the ‘software police’ but rather to help you manage your software effectively. Our Software Audit Service offers both a strategic and tactical solution. Software licensing audits are an important part of software asset management, but also an efficiency mechanism to improve software distribution within an organisation and avoid copyright infringement.

NETWORK AND PC AUDITS

By taking inventory of a client's IT equipment, MedStar is able to determine:

  • Assets in need of updating
  • Project scopin
  • Documentation needed
  • Make/model/serial# for company asset register/product end of life/warranty support/awareness replacement of mislaid or lost equipment

CONTRACTS

To take advantage of our ‘1 Care’ Plan, your practice will need to sign a formal contract. Medsar will help you make a well-informed decision by completing one of our IT Audits. We find this to be the best way to gauge your practice’s current IT situation and it will also help us work out the best options for you.

Audits are a chargeable service and a simple 1-Day audit will give us a brief overview. If you decide to sign up for our ‘1 Care’ Managed Services Plan as a result, we will credit the audit fee off your first month’s service payment.

You then pay a flat fee depending on your needs – from a single managed service to an ‘all you can eat’ service.